About:
- Empathetically and patiently interact with members as you take live inbound calls.
- Document interactions and ongoing resolutions to ensure seamless follow-up.
- Ensure member records are accurate and complete.
- Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls.
- Field questions about the purpose and importance of telenutrition.
- Match our members with the right dietitian and find appointment times that fit into their lives.
- Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
- Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
- Maintain a high level of personal accountability when handling sensitive and protected information.
- Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.
Experience:
- A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation.
- Able to manage multiple ongoing tasks without missing deadlines or cutoffs.
- Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided.
- Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls.
- Experienced in solving complex problems that require critical thinking and resource navigation.
- Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed.
- Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards.
- Goal oriented and able to push yourself to meet both metric and quality goals.
- Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity.
- Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
- Experience working in a support role, either in person or on live calls.
- The ability to communicate complex information concisely in writing.
- Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
- A completely private, secure, and quiet workspace.
- Flexible availability, with a preference for availability 11:30am- 8:00 PM PST.
Salary and Perks:
Pay range: $22.60p/h
- Remote-First Company
- Time off
- Flexible & remote location
- Engaging, collaborative team
About Foodsmart:
A digital personal nutrition expert.
