Remote
About the job
Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.
As we continue our evolution and growth into a leading HCM provider to businesses, we are seeking our next Client Success Representative I, ProfitKeeper. The Client Success Representative I, ProfitKeeper will lead internal and customer-facing projects to ensure exceptional customer experiences and high quality Human Capital Management (HCM) implementations, upgrades and enhancements. This role will drive project teams to deliver within deadlines and budget, document best practices and foster continuous improvement.
At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!
POSITION OVERVIEW:
The Client Support Representative I, ProfitKeeper plays a pivotal role as the “face of ProfitKeeper”, serving as the first line of contact for customers experiencing issues or needing assistance with our products.
Responsibilities:
- Address and resolve incidents and requests; enter quality information into tickets and capture data appropriately.
- Manage all incidents and requests to ensure work is completed to customers' satisfaction.
- Build strong relationships within ProfitKeeper by collaborating across organizational boundaries to resolve customer incidents and requests.
- Contribute to self-help knowledge bases and document typical requests, incidents, resolutions, and work-around procedures.
- Identify, evaluate, promote, and implement customer support best practices.
- Grow deeper knowledge of current corporate products, enhancing your ability to resolve tickets on first contact.
- Utilize creativity and innovation to automate and streamline processes and procedures.
Qualifications:
- Proficient in Microsoft Office Suite with advanced computer skills.
- Demonstrates strong attention to detail.
- Manages multiple assignments and has strong organizational skills.
- Clear oral and written communication skills.
- Strong time management skills and the ability to meet deadlines with accuracy.
- Works independently as well as with a team.
- High School diploma or equivalent required.
- At least three years of customer support experience.
EEO
PrimePay is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
