Customer Service Representative- Medical

Velocitii • Full-time • Remote (United States) • $16 - $17.50 / hour • 54min ago

Remote US

Salary Range:

$16.00 To $17.50 Hourly

Live in Arizona, Florida, South Carolina, or Texas? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

Ready to be part of something great? View our website to learn more and apply today!

WHAT’S IN IT FOR YOU – THE PERKS! 

💵 Compensation & Incentives

Pay is dependent on state:
AZ: $17.50/hour with paid training
FL: $16.50/hour with paid training
SC/TX: $16.00/hour with paid training
Pay increase after 90 days of proven performance
Annual bonuses and merit raises available

🏥EZ Access MD – Free Healthcare for You & Your Family!

Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more wayVelocitiisupports your well-being!

🩺 Benefits That Start Early

Healthcare, life insurance, and 401(k) kick in the first of the month after hire
Sick time and PTO start accruing on day one—use sick time right away!
After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
Get paid to give back with volunteer time off

💻 Company-Provided Equipment

We’ll set you up with everything you need to succeed—no equipment worries!

🏠 Remote Work

Work comfortably from home and skip the commute.

🤝 Supportive Culture

Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

📈 Growth & Development

Enjoy access to training, coaching, and mentorship to grow your career.

🕗 Consistent Schedule

Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!

A DAY IN THE LIFE

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

You’ll:

Answer incoming calls and provide friendly, professional support
Navigate systems like Clar, OneNote, LifePro, and Teams to resolve inquiries
Guide users through the provider portal setup and usage
Stay on top of emails and respond to cases inClarc
Bring a positive attitude and contribute to team improvements
Meet performance goals while maintaining quality service
End your day knowing you made someone’s experience smoother and more informed

WHAT WE'RE LOOKING FOR

Required:

6+ months in a call-center experience
1+ year of customer service experience
Strong verbal and written communication
Organizational and problem-solving skills
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED

Preferred:

1–2 years of health insurance experience
Familiarity with Third Party Administrator (TPA) concepts
Knowledge of medical/dental terminology or claims processing

Additional expectations:

Participate in virtual interviews using a computer with a working camera
Comfortable in a diverse, inclusive, team-focused culture
Complete pre-employment steps:
Internet speed test
Background and drug screening

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