Customer Service /Full Time /Remote
We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance.
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications
- Experience in a call center, healthcare billing, or patient support environment preferred.
- Strong communication and problem‑solving skills.
- Ability to work with confidential information while maintaining compliance standards.
- Comfort using EMR, CRM, and related systems.
- High attention to detail and a patient‑first mindset.
- Problem-solving and transaction accuracy.
- Adaptability to evolving billing systems and standards.
- Organized, self-motivated, and team-oriented.
Responsibilities
- Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support.
- Process and accurately document patient payment plans.
- Verify and update insurance information.
- Educate patients on billing concepts, statements, insurance coverage, and payment options.
- Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems.
- Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA.
- Support a positive patient experience with every interaction.
- Interpret and explain claim notes to patients.
- Verify and audit insurance information for completeness and accuracy
Pay and Benefits
- Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri
- Paid Training - typically 2 weeks from 9:00am-5:30pm (EST)
- Status - Full Time / 40 hours per week
Equipment Provided
- Equipment will be shipped to you for full time employees.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
