1st Rate Realty LLC is seeking a friendly and professional Customer Relations Associate to deliver exceptional client support in a remote setting. This role focuses on building strong relationships with clients, ensuring satisfaction, and supporting the overall customer experience throughout the real estate process.
Responsibilities:
Serve as the primary point of contact for client inquiries via phone, email, and messaging platforms.
Provide accurate information about services, listings, and processes.
Maintain and update client records in CRM systems.
Follow up with clients to ensure satisfaction and address concerns.
Assist with scheduling appointments, property viewings, and consultations.
Support the team with administrative and coordination tasks as needed.
Qualifications:
Previous experience in customer service, client relations, or administrative support.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency with CRM systems, Microsoft Office, and Google Workspace.
Ability to work independently and manage multiple tasks efficiently.
Real estate experience is a plus.
Work Environment:
Fully remote position. Candidates should ensure they meet any regional requirements or team collaboration needs, which will be discussed further during the hiring process.
Collaborative, fast-paced, and client-focused team.
