Overview:
This role offers fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. IntellaTriage is recruiting a talented Director of Clinical Education who excels at designing, delivering, and managing learning programs and processes for instructor-led and eLearning courses. This candidate must possess excellent written, verbal, and interpersonal communication skills with an aptitude for presenting and educating adults of various backgrounds. This role is one of the most impactful positions in the company, intended to support execution of the company’s mission: to improve the lives of nurses and patients. Candidate must be someone with the ability to both create and deliver remote education to a diverse adult group of learners for fully remote nursing positions. This role reports to the Vice President of Nursing and is a full-time position based out of Nashville, TN.
Founded in 2008, IntellaTriage provides 24/7 nurse-first triage solutions to providers and their patients across the United States. Leveraging the largest network of remote licensed nurses in post-acute care, the company delivers expert, compassionate care when patients need it most, while reducing the burden on field clinicians and improving nurse retention.
As the nursing shortage intensifies, post-acute population increases, and value-based care initiatives expand, IntellaTriage offers a critical, human-focused, and data-driven solution to support care teams, strengthen patient outcomes, and ensure access to timely, high-quality care.
What you’ll do:
The Director of Clinical Education is responsible for developing training materials, delivering training, and ensuring the success of training programs for onboarding new teammates, continuing education, and leadership development. You will be responsible for the full cycle of talent management and development of content and curriculum for both new hires and tenured employees. You will also identify specialized training needs for the company to ensure adherence to customer procedures and company processes. You will partner closely with our Clinical Operations and Quality Assurance team to ensure that the appropriate continuing education is created and delivered. The Director of Clinical Education will execute an all-encompassing learning strategy for over 300+ team members that drives IntellaTriage’s mission, values, and company initiatives, including:
· Create and develop e-learning programs for new hires and tenured team members.
· Conduct remote training for new hires and tenured staff and be proficient in both content creation and content delivery.
· Build-out and implement an enhanced and scalable nurse preceptor program.
· Codify and document the training process from beginning to end to enhance the program’s structure.
· Identify trends and gaps in the training to continually improve the program.
· Oversee a team that currently includes the Manager of Clinical Education and trainers.
· Conduct frequent touchpoints and ensure that your team is performing at the expected levels.
· The ultimate measure of success is delivery of well trained and prepared triage nurses.
Required Experience:
· Candidate must be a Registered Nurse.
· A minimum of five years’ experience in clinical training, program development, and leadership or related areas.
· Minimum five years of experience planning, developing, implementing, and evaluating training programs.
· Minimum five years of management experience and progressively responsible professional experience, with preference for service-oriented, distribution, or healthcare organizations.
· Experience creating and implementing an enhanced/scalable nurse preceptor program with a remote workforce.
Candidate Must Have Knowledge and Proficiency in:
· Designing, developing, and delivering impactful learning and development programs.
· Managing a curriculum for a diverse adult audience.
· Delivering training for remote employees utilizing technology.
· Learning and development principles including familiarity with technology-based learning, skill development, and change management.
· Multiple electronic medical records (preferred).
Required Skills:
· Strong people skills and an ability to work well with others in a collaborative culture.
· Refined written and verbal communication skills that provide clear and concise information for reports and formal correspondence.
· Strong customer service orientation and a positive outlook to ensure a best-in-class learning experience for all employees.
· Excellent analytical skills and ability to solve problems quickly and effectively.
· Ability to multi-task and manage multiple programs and events.
· Advanced computer skills with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
· Excellent presentation and organizational skills.
· Ability to prioritize effectively and work in a fast-paced environment.
· Critical thinking and sound judgment required.
· Ability to maintain a high degree of confidentiality.
· Ability to work independently with minimal direct supervision.
Mental Demands:
Demonstrated ability to learn quickly, think critically, concentrate, and perform effectively under pressure, particularly during busy periods. Strong attention to detail, sound judgment, discretion, and an initiative-taking approach to problem-solving. Ability to work collaboratively as part of a team and interact professionally with coworkers and customers, exercising diplomacy and self-control in all situations to ensure excellent customer service.
Desired Traits & Characteristics
· You excel in high growth, start-up environments.
· You have a proven ability to manage multiple projects with demanding timelines in a demanding environment and consistently deliver results.
· You treat patients like family and will work to ensure the success of other nurses in treating patients with the respect and empathy they deserve.
· You have a positive mindset and can overcome adversity with confidence.
· You keep your word and commitment while taking ownership of your role.
· You know how to drive tasks forward with minimal oversight and feel comfortable taking initiative.
Salary for this role is based on experience. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.
