Remote Status: Remote
Phone Operator
COMPANY DESCRIPTION
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 154 providers consisting of 110 physicians and 44 advanced practice providers operating out of 50 locations across Southern, Central, and Northern California.
POSITION SUMMARY:
The Medical Phone Operator is responsible for managing high volumes of inbound calls and providing exceptional customer service to patients, providers, and internal departments. This role plays a critical part in ensuring effective communication across the clinic, supporting scheduling functions, routing calls accurately, and maintaining professionalism at all times.
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, ID, IL, IA, NV, NM, OR, SC, TX, VA, WA and WI
What you will be doing
- Handle high-volume inbound calls (80+ calls daily) from patients seeking appointment scheduling, insurance information, and general assistance.
- Accurately enter and update patient demographics and insurance information in EHR systems while on live calls.
- Demonstrate working knowledge of referral and authorization processes, including confirming approval status, identifying missing requirements, and escalating issues as needed.
- Verify eligibility, referrals, and authorizations by navigating third-party insurance portals to ensure required approvals prior to scheduling.
- Document all patient interactions thoroughly and accurately to support continuity of care and compliance.
- Proven remote call center experience, with the ability to remain focused, productive, and accountable in a virtual environment.
- Strong ability to work independently while meeting call volume, quality, and productivity expectations.
- Excellent customer service and communication skills, especially in fast-paced, high-call-volume settings.
- Ability to multitask efficiently, managing calls, EHR documentation, and insurance portals simultaneously.
What you will bring to the team
- High School diploma or equivalent required.
- Minimum of 2 years of experience in a medical office, healthcare call center, or patient access role.
- Ability to work independently with minimal supervision.
- Bilingual in English and Spanish (required).
- Experience in a healthcare call center or medical office setting.
- Experience supporting referrals, authorizations, and insurance verification in a call center environment.
- Strong familiarity with EHR systems and third-party insurance websites.
What we can offer you
- Competitive Salary and Health Benefits (Medical, Dental, Vision)
- Generous time off (start accruing on your first day - no waiting period)
- Paid Holidays
- 401(K)
- Company Discount
- Collaborative work environment - we want our employees to have a say in how we run our office.
- Employee Recognition
Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown
Pay Range: $15 - $21 per hour
