City/State: Saint Louis, Missouri
Categories: Clinical Services and Support
Job Status: Full-Time
Req ID : 106728
Additional Information About the Role
BJC Home Health is seeking a Customer Service Representative to assist with home medical equipment calls and follow up.
Hours: 8:30 AM-5 PM M-F. Rotating on call weekends.
Overview
BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.
BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.
The Home Medical Equipment Department of BJC Home Care Services offers quality medical equipment and services that our patients can purchase or rent. We offer equipment delivery and comprehensive training on the use of the equipment. The Home Medical Equipment Department also provides home respiratory equipment, supplies and services for patients who need home oxygen or other respiratory therapies, with staff that include registered therapists and other highly trained professionals.
Preferred Qualifications
Role Purpose
Responsible for providing and promoting customer satisfaction during the intake coordination process. Responsible for data entry of prescreens received.
Responsibilities
-
Performs complete and correct data entry of necessary information.
-
Updates appropriate areas of patient information in patient records and other documents.
-
Identifies and resolves problems encountered in the order entry and confirmation processes.
-
Handles customer compliments and complaints.
Minimum Requirements
Education
- High School Diploma or GED
Experience
Supervisor Experience
Preferred Requirements
Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
-
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
-
Disability insurance* paid for by BJC
-
Annual 4% BJC Automatic Retirement Contribution
-
401(k) plan with BJC match
-
Tuition Assistance available on first day
-
BJC Institute for Learning and Development
-
Health Care and Dependent Care Flexible Spending Accounts
-
Paid Time Off benefit combines vacation, sick days, holidays and personal time
-
Adoption assistance
To learn more, go to our Benefits Summary (~~~) .
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
