Job Description
As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal,makea positive impact on people’s day!We’lltrain you to be an expert in your field, so you can confidently deliver an amazing customer experience.You’llfield customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, witha personal touch.
So, what does a day in life for a Customer Service Representative look like?
- Communicate with customers through inbound calls, outboundcallsand email channels
- Identifycustomer needs through active listening, exercising emotional intelligence and askingfollowup questions
- Use the provided knowledgebase to research answers to customer inquiries and respond to customers withtimely,accurateinformation
- Document customer needs, interactions and outcomes in theappropriate toolor system
- Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Regular 1:1 coachingsessionswith your supervisor to ensure youregularly meetkey performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9countries;our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes withbenefits like:
- Starting at$14.75 to 16hourly(depending on experience)and overtime opportunities
- Best in class medical, dental, vision benefits
- Tuition Reimbursement
- Refer-A-Friend bonuses
- Employeeassistanceprograms
- Flexible Schedule Options
- Career advancement in afast growingorganization
- People focused environment whereyou’llmake lifetime connections and friendships
What we are looking for:
Sowhat really makes a great Customer Service Representative?Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! Ifyou’recompassionate, energetic, bold and understand how one interaction can makea big difference,you’lllove this opportunity!
Requirements:
To be successful,you’llneed these qualities.
- You’reat least 18 years of age
- You have a High School Diploma or equivalent
- You have at least 6 months of customer service experienceand you understand the value of coaching / feedback
- Demonstrate a caring,supportiveand friendly nature in every interaction
- You’recomputer savvy, comfortable sitting at a desk and working with multiple monitors
- You’refamiliar with Android and IOS mobile applications
- You’reresults oriented and comfortable providing customers with recommendations and solutions
