Labcorp is seeking a Patient Billing Customer Service Representative department within the Revenue Cycle Management Division to join our team.
Work Schedule: Monday – Friday 10am EST to 7pm EST.
Training hours: 9am to 6pm EST
Job Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program.
Minimum Qualifications
- High School Diploma or GED
- 1 year of customer service work experience
Preferred Qualifications
- 1 year Call center work experience
- 1 year medical billing, patient billing, customer service, insurance claims, or explanation of benefits (EOB)
Additional Job Standards
- Ability to work and learn in a fast-paced environment
- Attention to detail and focus
Pay Range: $17.75- $21.00 an hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Together, let’s embrace possibilities and change lives!
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
