Remote
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency DiplomaJob Description
Processing customer payments and exceptions in a timely and accurate manner to customer accounts.
What You Will Be Doing
- Prepare customer payments for processing, ensuring accuracy and timely workflow.
- Perform research and adjustment activities for payment exceptions.
- Process exception items that require manual review or follow‑up.
- Coordinate setup and maintenance of remittance processing equipment.
- Maintain inventory of remittance processing supplies.
- Prepare outgoing collection notices as needed (non‑ negotiable items only).
- Follow operational procedures to process client transactions and verify outputs.
- Identify and escalate equipment or workflow issues to leadership.
- Support special tasks or other duties as assigned.
What You Bring
- High school diploma or GED required.
- Knowledge of remittance or item processing operations preferred.
- Ability to recognize calculation or balancing errors.
- Strong organizational skills and the ability to sequence and prioritize work.
- Effective verbal and written communication skills.
- Ability to stand, walk, or lift up to 30 lbs as part of normal job duties.
- Comfort working in a production‑based environment with deadlines.
- Ability to follow established procedures and maintain confidentiality.
What We Offer You
- Competitive pay and comprehensive benefits.
- Opportunities to learn remittance systems, equipment operations, and workflow processes.
- A stable work environment with hands‑on, predictable tasks.
- Supportive team culture with opportunities for on‑the‑job development.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
