Remote
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Bring Your Own Device (BYOD)
- This position requires you to provide your own equipment and workspace.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
- Hardware/Software Requirements:
- Processor: Intel® Core™ i5-8250U Series or greater
- Memory: 8GB on Windows 11 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB DSP headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Must be hardwired to your modem or router/ No Wi-Fi or extenders
- Click her for the BYOD policy for full detailed list of requirements
$14 - $14 an hour
Shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 7:00am-8:00 pm (CST) ; Work Days - Mon-Fri
Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)
Status - Full Time or Part Time Temporary; 16-40 hours per week
Must be available to work on the first and last business day of each month
