Overview
At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.
Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.
Some of our Benefits/Perks:
- Remote/Work From Home Available
- Medical/Dental/Vision Insurance
- Employee discount on loans Team members qualify for a discount on consumer loans.
- Professional Development Reimbursement of up to $5,250 per year for full-time team members.
- Paid Time Off 15 days/year & over 10 Paid Holidays
- Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
- Retirement Benefits (401K) Grow matches up to 8% for team members.
- Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Responsibilities
Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency. Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
Qualifications
Required Skills/ Experience:
- High school diploma or GED required.
- Minimum of two years collections experience and two years of direct customer service/sales experience required.
- Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer debts. Familiarization with bankruptcy law beneficial.
- Excellent verbal communications skills; knowledge of bank/credit union consumer, direct and indirect auto loans, credit card and mortgages preferred.
- Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact and in a proactive manner.
- Excellent telephonic communication, negotiation and analytical skills needed.
- Bilingual (Spanish) desired.
- Experience in a call center environment beneficial. Basic to intermediate operational knowledge of general office and PC equipment and the use of automated collection software required. Use of predictive dialing system desired.
Physical Demands:
- Must be able to sit for extended periods of time.
- Must be able to read, write, speak and type English.
- Must be able to hear and use a telephone & headset.
- Use of computer requires repetitive keystrokes
Work Environment:
- Traditional office setting, work from home available.
- Sedentary role.
- 10am-7pm EST M-F work schedule that will include weekend (Saturday) hours on occassion.
- Training hours will be 8am-5pm EST for the first five weeks.
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
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