Customer Service Supervisor

Serenity Mental Health Centers • Full-time • Fort Worth, Texas, United States • 22h ago

Location: Fort Worth, TX
Employment Type: Full-Time – ONSITE (Not Remote)

Lead a high-performing customer service team that serves as the first point of contact for patients seeking care. As a Customer Service Supervisor, you’ll coach, support, and motivate your team while ensuring every caller feels heard, respected, and supported. No healthcare experience required — we provide training.

What You’ll Do

Supervise and support a customer service team in a call center environment

Coach team members through performance goals, accountability, and growth

Handle escalated calls with empathy and solutions-focused thinking

Use performance metrics to improve service quality and outcomes

Maintain high service standards that reflect Serenity’s patient-first mission

What We’re Looking For

1+ year of experience supervising customer service teams

Strong communication, coaching, and decision-making skills

Ability to stay calm, adaptable, and focused in a fast-paced environment

Results-driven mindset with a commitment to continuous improvement

Passion for helping both patients and teammates succeed

Nice to Have

Call center leadership experience

Experience managing KPIs or service-level metrics

Background in healthcare, behavioral health, or patient support

Pay & Benefits

Competitive pay based on experience

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days + 10 paid holidays (15 PTO days after first year)

Referral bonuses

About Serenity Healthcare

Serenity Healthcare provides innovative, evidence-based treatments that help patients reclaim their lives when traditional options haven’t worked. Our mission is to deliver hope, healing, and real results in every interaction.

Serenity Healthcare is an Equal Opportunity Employer.