USA Remote
The Account Specialist works in partnership with a brand’s sales representatives to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Specialist will communicate and collaborate with sales, the customer, the distribution center and all departments included within the company as necessary. The Specialist sometimes works as a team and sometimes independently to ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time.
How You Will Make a Difference:
- Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate.
- Provide excellent customer service by offering product specification and product availability information. Assist customers with order selection and customer requirements to meet departmental goals.
- Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues.
- Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.
- Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders.
- Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue.
- Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints).
*Please note that while this role is fully remote, it does require living in Wisconsin.
Years of Related Professional Experience: Three to five years of experience preferred
Educational/ Position Requirements:
- High school diploma or equivalent education;
- Proficient PC skills including Microsoft Office
- Knowledge of SAP and Cognos reporting preferred
- Customer service oriented
- Ability to learn and adaptable
- High attention to detail
- Excellent verbal and written communication skills
- Able to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others.
- Must be a self-starter with a proactive working style
Special Physical and/or Mental Requirements:
- May require extensive sitting and use of keyboard/computer with a use of a phone headset
- May require overtime as needed to meet demand/schedule.
Hiring Range:
$18.40 USD - $23.00 USD per hourIncentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.
Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.
