Remote
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Job description
Schedule: Monday – Friday, 9:30 AM – 6:00 PM EST
Summary:
The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders
What You Will Do:
- Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
- Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
- Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
- Proactively manage open sales orders to ensure timely shipments and clear communication.
- Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
- Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
- Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
- Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.
What You Need:
Required:
- Diploma / Post-Secondary Education
- Two years’ experience working in a call center/customer service environment
- Bilingualism (Fluent in both French and English, to include writing and speaking)
Preferred:
- Experience in the medical field
- University degree
$54,100 – $72,100 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
