Description
ProAmpac is a global leader in flexible packaging and is looking for a detail-oriented, enthusiastic Customer Service Rep / Account Specialist who excels in a fast-paced environment and is driven by continuous learning and growth.
Why YOU should consider a career with ProAmpac:
- Safety First. It’s the top priority for our team.
- Advancement Opportunities | A place to build a future in a STABLE & GROWING industry.
- Strong Core Values: Integrity | Intensity| Involvement | Innovation | Impact
- Progression programs to build entry-level talent into top talent.
- Involved team-oriented training that sets you up for success.
- Bonuses and incentives that reward employees for their contributions.
Outstanding Benefits (Full-time employees):
- Competitive wages, shift premiums, promotions from within
- 11 paid holidays & Great Paid time off (vacation)
- Employer paid life insurance
- Excellent 401k Match
- Wellness program that rewards you physically and financially
- And much, much more!
Job Overview:
ProAmpac is seeking a Customer Service Rep/Account Specialist who is detail-oriented, ambitions, curious, a self-starter, a critical-thinker and possesses great written and verbal communication skills.
In this role you will be assisting multiple production sites and will need to be responsive with good time management. This role requires you to professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
You will manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations. Along with overseeing order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays; amongst other duties. (This is not a call center position)
Qualifications, Education and Experience:
- 2 years of experience in an account management role preferred
- 2 years of manufacturing Customer Service experience or experience with the same or similar product manufacturing processes a plus
- Experience with the manufacturing process of the organizational products
- Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests
- Ability to build effective collaborative relationships
- Work independently and as part of a team
- Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook
- Intermediate Excel skills
Work Schedule
- This is a first shift position with occasional work outside of normal business hours based on customer demand
Location:
- Remote
- The majority of the work will be conducted remotely; however, the first 6 months would involve some travel to a ProAmpac production site
- Ability to occasionally commute to one of the following production sites is helpful but not required: Fort Worth. TX, Mobile, AL, Tulsa, OK, Walden, NY, Portland, OR, Forest City, NC, Beaverton, OR and Beuna Vista, CA.
Wages:
- $21 - $28/hour (BOE)
- Discretionary bonuses & commissions
Do you thrive in a fast-paced collaborative environment? Are you the ambitious, curious, assertive fact finder we are looking for? If so, we strongly encourage you to apply!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Category: Customer Service
Full-Time
