MLMIC Insurance Company (a Berkshire Hathaway Company) is based in New York state and has specialized in providing professional liability insurance for NY physicians since 1975. After operating independently and as a mutual insurance company for most of its existence, MLMIC was purchased by Berkshire Hathaway in the fall of 2018.
We continue to be the most significant writer of professional medical liability insurance in the State of New York. We provide insurance for physicians, NPs, PAs, dentists, and hospitals.
We offer a competitive salary for qualified candidates, with the flexibility to work remotely from home while utilizing our offices when necessary.
We are currently seeking candidates for a Customer Service Representative position. The successful candidate will be personable, empathetic, and highly motivated with the ability to work independently with a moderate level of supervision. We offer an excellent compensation program and a comprehensive benefits package.
Primary Responsibilities:
- Answer, research, and respond to inbound telephone calls from insureds.
- Assess the customer’s needs and translate into solutions
- Research inquiries and provide information and support to customers with policy related questions
- Process document requests for insureds and third-party requestors, including certificate of insurance, declaration pages, and claims histories. This includes updates to remove duplicate addresses and updates for Certificate holders.
- Answer and respond to inbound written correspondence from insureds within adequate service level timeframes to ensure customer satisfaction
- Proactively call insureds for service opportunities. Examples include expiration of CME course discount, incomplete renewal application, expired or incomplete certifications for Emergency Medicine Certifications.
- Process address change requests This involves changes in mailing address, professional address, additional offices, and home address.
- Update system with latest contact information from assigned groups for electronic emails
Required Qualifications:
- High School diploma or equivalent
- Bachelor’s Degree preferred
- Customer service experience or related field
- Insurance experience a plus, preferably medical malpractice
- Assist with incoming inquiries professionally and promptly.
- Ability to multi-task, prioritize and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Follow communication, guidelines and procedures.
MLMIC is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law.
Job: Customer Service Representative
Location: Remote
Salary: $41,000.00 - $71,000.00
