Communications Director

Foundever® • Remote (Any, US) • 1w ago

We are seeking a strategic, innovative, and results-driven Communications Director to lead our internal and external communications at Foundever. You will be responsible for shaping and articulating our brand voice, driving public relations strategy, overseeing executive and corporate communications, and ensuring consistent messaging across all channels.

Job Responsibilities

Develop and Execute Communications Strategy
Craft and implement a comprehensive communications plan that aligns with business objectives and enhances brand reputation

Public Relations & Media Outreach
Manage media relationships, secure press coverage, write press releases, and serve as the company spokesperson when appropriate

Executive Communications
Support company leadership with speechwriting, talking points, interviews, and key presentations for internal and external engagements

Internal Communications
Ensure transparent and effective internal communications that promote employee engagement and alignment across departments

Crisis & Reputation Management
Prepare and lead crisis communications plans, working closely with legal and executive teams to respond swiftly and strategically to emerging issues

Content Development
Oversee the creation of blog posts, op-eds, newsletters, social media content, and thought leadership materials

Digital and Social Media Strategy
Guide messaging across social platforms and collaborate with digital teams to maximize engagement and reach

Measurement & Reporting
Monitor and report on the effectiveness of communication efforts using KPIs, analytics, and audience feedback

Skills and Qualifications

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field (Master’s preferred)
8+ years of communications experience in the tech or SaaS industry
Proven track record of leading successful PR campaigns and media outreach
Exceptional writing, editing, and storytelling skills
Strong leadership and team management abilities
Comfortable working in a fast-paced, high-growth environment
Experience with communication tools such as HubSpot, PRNewswire, Meltwater, or similar

Preferred Experience

Experience supporting a B2B or B2C technology company
Crisis communication training or certifications
Familiarity with investor and financial communications (if applicable)
Strong network of tech/media press contacts.

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.