Siskind Susser P.C. is a nationally recognized immigration law firm based in Memphis, Tennessee. The firm has a long history of innovation and a strong commitment to delivering excellent service to a diverse client base. We are seeking a bilingual (English/Spanish), highly organized, and proactive Office Manager to oversee front office operations, manage internal intake processes, and ensure the efficient day-to-day functioning of the Memphis office.
The Office Manager is a critical on-site role responsible for managing the firm’s front desk presence, internal client intake process, and handling a wide range of administrative and operational responsibilities. While phone reception is handled by a remote, full-time receptionist, this role serves as the primary in-office point of contact for clients, visitors, and staff. This position requires frequent interaction with Spanish-speaking clients and plays an important role in ensuring that prospective clients are welcomed, intake information is handled accurately, and office operations run efficiently. The Office Manager will also support firm culture through coordination of office services, events, and daily logistics, and will perform additional tasks as assigned by the COO.
Client Intake & Front Desk Operations
- Manage and support the firm’s internal client intake process, ensuring timely and accurate onboarding of new and existing clients. Communicate fluently in English and Spanish with clients in person, via email, and as needed in coordination with the remote receptionist.
- Serve as the primary on-site front desk presence, welcoming clients, visitors, and vendors.
- Coordinate with the remote receptionist and internal teams to ensure seamless intake and scheduling workflows.
- Ensure intake data and documentation are complete, accurate, and properly routed.
Office and Project Management
- Oversee daily office operations and maintain a professional, organized front office environment.
- Provide phone coverage when the virtual receptionist is out of office.
- Manage incoming and outgoing mail and deliveries, including sorting and distribution.
- Proactively identify opportunities to improve intake processes, front desk operations and office procedures and recommend practical improvements.
- Monitor and respond to office-related email communications as assigned.
- Order office supplies and coordinate with vendors and service providers.
- Report maintenance, vendor, or service issues to designated internal contacts.
- Provide administrative and logistical support to attorneys and staff as needed.
- Work closely with the COO to support oprational priorities, workflow efficiencies and ensure consistent execution of office procedures.
- Perform additional administrative, special projects, operational tasks as assigned by the COO.
Catering, Events & Firm Support
- Coordinate catering and food orders for firm meetings, trainings, and events.
- Assist with setup and cleanup for meetings, lunches, and firm-sponsored events.
- Ensure kitchen and common areas remain clean, organized, and stocked.
- Support firm culture initiatives such as birthday lunches, holiday events, and internal gatherings.
Qualifications & Experience
- Fluency in both English and Spanish with the ability to communicate professionally in written and verbal formats (required)
- A minimum of 3+ years of experience in office/project management.
- Experience in identifying, creating and implementing new processes for office and workflow efficiencies.
- Demonstrated ability to adapt to new systems and business needs.
- Experience in a law firm or professional services environment preferred
- Strong organizational, time-management, and multitasking skills
- Excellent written and verbal communication skills in both languages
- Proficient with intake systems, databases, and office technology
- Ability to handle sensitive and confidential information with discretion
- Dependable, professional, and service-oriented
- Bachelor’s Degree or equivalent work experience required.
- Friendly, welcoming demeanor with strong interpersonal and client service skills
- Cultural sensitivity and experience working with diverse client populations
- High attention to detail and strong follow-through
- Ability to manage competing priorities in a fast-paced office environment
- Proactive, adaptable, and solution-oriented mindset
- Competitive Salary
- Employer Co-Sponsored Health Insurance
- Voluntary Dental, Vision, and Life Insurance
- Employer Sponsored Disability Insurance
- 401(k)
- PTO
