Remote
What You'll Do
As a Customer Care Specialist, you will be the primary contact responding to inquiries from internal and/or external customers. Apply skills and procedures to provide a high level of value and service while creating effective working relationships with all customers.
- Utilize online procedure manuals and system applications to effectively interpret and resolve customer inquiries and provide clear and accurate information and education to promote understand of products and services. Uses limited knowledge of product features for transaction processing. Handles low risk/low complex transactions and minimal phone calls. Appropriately refer complex questions or concerns requiring additional research for resolution of the customers inquiry.
- Assist in identifying process-improvement opportunities which promote cost-effective service delivery. Assist with troubleshooting and resolving issues related to system applications and customer experience.
- Educate customers regarding online resources available to promote self-service for more efficient access to information and increased transaction efficiencies.
- Provide services which meet established compliance and state regulatory requirements. Perform other job-related duties or special projects as required.
Who You Are
- High school diploma or equivalent, plus 1+ years related work experience.
- Ability to learn and understand a broad range of insurance products and apply that knowledge by referencing appropriate tools and resources.
- Responsible for providing excellent customer service while answering questions, gathering information and completing effective and timely applicable documentation for each call.
- Ability to efficiently navigate and use multiple technology solutions, including but not limited to, intranet, contact center documentation software, claim system and internal tools.
- Must be able to type 40 words per minute with proficient computer skills.
- Analytical, organizational, problem solving, attention to detail and decision-making skills.
- Ability to meet or exceed established measurements.
- Ability to work under limited supervision and be able to wear a telephone headset for an extended period of time.
- Must maintain confidentiality.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$22.21 - $29.62 / hour
Time Off Program
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible
Yes
Location
This role will be a fully onsite / remote opportunity, located at our San Diego,CA office.
Work Authorization/Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
