Data Entry & Customer Support

Truth Hardware • Full-time and Part-time • Remote (United States) • $20 - $30 / hour • 1w ago

Employing approximately 650 people throughout North America, Truth Hardware has a very dedicated, enthusiastic workforce that is driven towards the common goals of quality & customer service. Whether it be in Production, Tool & Die, Engineering, Accounting, Sales, or any of the number of various departments that make up Truth Hardware, you will find highly skilled employees all working towards the same goals - quality and customer service.

For this job we are currently only hiring candidates based in the United States, with the exception of San Francisco, NYC, and Seattle.

About the team & opportunity

Truth is seeking an Accounts Receivable Specialist reporting to our Director, Billing & Collections, on our Finance & Accounting team.

The role is a great opportunity for someone who is excited to serve as the liaison between Truth’s Finance & Accounting function and our diverse client roster. Our ideal candidate will be responsible for obtaining an in-depth understanding of our company and our clients’ billing processes and should be able to identify and resolve complex billing issues.

If you are an up-and-coming finance/accounting professional looking to deliver a large impact on a growing team and company, we’d love to get to know you!

What you’ll do

Invoicing: accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt payment

Collections: proactively monitor delinquent accounts and contact clients to discuss overdue balances

Customer Outreach: communicate with clients to resolve any billing or payment issues in a timely and professional manner

Data Integrity: maintain up-to-date customer information records and billing contacts

What you’ll bring

Experience: 1+ years of professional experience; knowledge of billing, collections, and/or accounts receivable preferred

Accounting: understanding of order-to-cash processes, aging reports, and/or foreign exchange rates

Attention to Detail: takes time and effort to avoid errors and consistently delivers polished work

Customer Service: experience in customer-facing roles where a high level of service was required to meet customer needs and requests

Communication: proven ability to clearly and concisely communicate with various stakeholders in a professional environment

Excel: working knowledge of pivot tables, lookup, and generating reports and graphs

Software: experience with or interest in learning common accounting and billing software platforms (e.g., Intacct, NetSuite, and Billing Platform) a plus

Pay transparency

Truth takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.

Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.

If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.

Base pay range

$54,000—$76,000 USD

Benefits snapshot

Remote-first working policy, with options for co-working

Twice yearly team off-sites for in-person collaboration

Paid flexible time off policy

Paid parental leave and parental benefits

Monthly phone and internet reimbursement

Company-sponsored LinkedIn Learning accounts, department budgets for professional development, & robust onboarding program

Various options for medical, dental, and vision insurance

About Truth

Chances are, the window or door hardware in your home was manufactured in Owatonna, MN. In fact, the people at Truth Hardware have been designing and manufacturing window & door hardware since 1955, and are now considered the leading manufacturer in North America. Our product line of well over 100 different products now range from simple or complex hinges, operators & multi-point patio door locking handles, to the sophistication of remote-controlled, motorized operators for windows and skylights. Selling directly to such major window manufactures as Marvin Windows, Andersen, Jeld-Wen, Pella & Ply Gem, Truth Hardware has built an unequaled reputation for quality and service that have made us the dominate manufacturer in our industry.

Truth Hardware is also an engineering solutions specialist, leading the industry in the design of new operating hardware for windows, patio doors & skylights.

Inclusivity

Truth is committed to the full inclusion of all qualified individuals. As part of this commitment, Truth will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.

Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies.

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