JOB DESCRIPTION
***This role is based at our corporate office in Dallas, TX*** or Remote
This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Sales Representative Inbound, you will support the team responsible for providing a differentiated selling platform for Hilton's diverse portfolio of brands by being motivated to grow market share. On the Hilton Direct team reporting to the Senior Manager, you will handle inbound customer inquiries and be responsible for qualification and closing sales. You will also follow up with customers to drive revenue and market share growth.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Be the first point of contact to support client group needs across multiple channels (1800 phone lines, email, request for proposal platforms).
- Provide customized solutions to drive business into Hilton's 9000+ hotels worldwide by direct sales or collaborating with hotel partners.
- Build meaningful and personalized partnerships to provide unlimited value to our clients while offering consultative hotel solutions.
- Follow the sales process to achieve revenue objectives.
- Ensure all data input into Salesforce (CRM), is complete and accurate.
- Respond to all correspondence promptly.
How you will collaborate with others:
- Collaborate with Hilton Worldwide Sales Specialists and other valuable partners to provide total client solutions.
- Partner with hotels to ensure complete alignment and active engagement.
- Cross-functional collaboration to create efficiencies in the process.
What deliverables you will take ownership of:
- Understand current product offerings, including all brands.
- Increase revenue and grow market share for the enterprise.
- Engage in our #ONETeam Culture
- Be curious and bring innovative ideas on how Hilton can remain the World's Best Workplace.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of professional experience in sales
- Six (6) months of hotel on or off-property experience in a sales support or a sales role
- In-depth knowledge of the hospitality and/or group travel industry
- Proficiency in Microsoft Outlook, Word, and Excel
- Work hybrid schedule in Dallas office
- Travel - up to 5%
It would be useful if you have:
- Diploma
- One (1) year of hotel on or off-property experience in a sales support or sales role
- Knowledge in Delphi, Salesforce, or similar property sales management system
- Experience using Amazon Connect or other phone queue platforms
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
