Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Columbus - Ohio - United States of America, Remote - US - Remote - US - United States of America
About the Role:
As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You’ll Do:
- Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
- Dispatch service request work orders for completion by vendors.
- Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
- Contact the customer for information and communicate the steps in the work order process.
- Run, review, and distribute various customer service reports, as necessary.
- Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You’ll Need:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
Why CBRE?
We value a culture of respect, integrity, service, and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.
Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.
- FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list!
- Forbes Named one of the best large employers in America and one of the World's Best Employers
- Relocation assistance and sign-on bonuses may be available on select positions only, for experienced applicants based on role requirements and experience
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum for the [Customer Service Coordinator] position is $17.50 per hour and the maximum for the [Customer Service Coordinator] position is $18.50 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
- Benefits for Full-Time Employees
o Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance
o 401(k) Plan
o Paid time off, parental leave, and holidays are available as established by Company policy
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
