About Marchay
Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.
Role Overview
This role is a growth opportunity for travel advisors with 2-5 years of experience, looking to enhance their skills while taking ownership and providing service excellence. You thrive in a dynamic environment and enjoy working at a fast pace. You will be the main support to our Travel Managers, ensuring every detail is meticulously planned and executed. Working across our team, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. When you’re not supporting our teams, you’ll have various operational duties to ensure our processes remain efficient and up to date. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.
Key Responsibilities
- Team Support: Be the dynamic support our team can count on during their travels, stepping in to manage active trips and ensure client travels are handled seamlessly if our advisors are not available.
- Operational Excellence: Maintain organized records in CRM systems and ensure flawless execution of all travel logistics
- End-to-End Trip Planning: Research, book, and execute luxury travel experiences, ensuring every trip meets the highest standards
- Client Relationship Management: Build relationships with an exceptional group of high-end travelers as your clients, anticipating their needs and providing seamless service
- Destination & Product Expertise: Stay informed about top-tier hotels, experiences, and travel trends to offer tailored recommendations
- Supplier & Partner Coordination: Work directly with global partners, including hotels, villa suppliers, DMCs, and local concierge services
- Team Collaboration: Collaborate with your team to research destinations, activities, dining experiences and more, customized to your members’ tastes and preferences
- Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
- Collaboration & Growth: Work closely with your team to enhance service offerings and contribute to Marchay’s continued success
Who You Are
- Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
- Education: Bachelor’s degree is required
- Experience: Minimum 2+ years in luxury travel planning, either as an independent advisor or within a company setting
- Highly Organized: Comfortable managing 30-40 trips at once, ensuring seamless execution
- Tech-Savvy: Proficient in CRM systems, itinerary tools, and managing large amounts of travel data
- Client-Focused: Ability to deliver an exceptional, personalized travel experience with professionalism and ease
- Industry-Smart: Deep knowledge of luxury hotels, premium air travel, and curated travel experiences
- Bonus Skills: Sabre GDS knowledge, Axus experience, and/or Salesforce CRM expertise
Why Join Marchay?
- Competitive Compensation: Annual salary with a performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior leadership role, with increasing ownership and strategic decision-making over time.
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground
