Brand: Victoria's Secret
Location: Houston, TX, US
Location Type: remote
Job Area: Customer Care
Employment type: Full-time
Job ID: 22775393
We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.
Check out this Realistic Job Preview Video we have provided to get to know us a bit better
The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays.
Click here for details on the benefits related to this position.
Your Impact
- Utilize sales skills to make multiple product recommendations with customers on every call.
- Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
- Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
- Achieve excellent customer satisfaction scores on every call.
- Consistently enter accurate data into the company database.
- Follow work schedule as assigned.
Your Experience
- Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
- Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
- Professional communication skills
- Intermediate computer skills online and within the Microsoft Office suite (including Teams).
- Ability to perform basic mathematical computations
- Previous call center experience recommended
- Regular and reliable attendance is required
- Must pass a background check
Technical Requirements
- Desktop or Laptop computer with the most current version of Microsoft Windows or macOS
- *Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible
- Hardwired Ethernet connection from router to computer *Wi-Fi internet is not compatible
- At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone
- High speed Internet of 100+ Mbps or higher
- Dedicated workspace free from distractions
Schedules
- Afternoon and evening shifts ending as late as Midnight Eastern Time
- Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
- Training schedule will vary from the accepted work schedule
- The schedule that you accept at the time of the offer cannot be changed
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Minimum Salary : $15/hr
Maximum Salary : $16.50/hr
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
