Job Title: Customer Service Representative
Company: Ceylan Worldwide
Location: (Remote)
Employment Type: Full-Time
About Ceylan Worldwide
Ceylan Worldwide is a global trading and services company committed to delivering high-quality solutions, exceptional customer experiences, and long-term value to clients across multiple markets. We pride ourselves on professionalism, innovation, and customer-centric operations.
Job Summary
We're looking for a friendly and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you'll provide assistance, answer inquiries, and ensure a positive experience.
Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat
- Provide accurate information about products, services, and company policies
- Assist customers with orders, returns, and issues
- Record and maintain customer information and interactions
- Collaborate with other departments to ensure seamless customer experiences
- Address and resolve customer complaints or concerns
- Follow up with customers to ensure satisfaction and gather feedback
- Stay informed about product updates, promotions, and company policies
Requirements:
- Proven experience as a Customer Service Representative or similar role
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Patience and empathy when dealing with customer inquiries or concerns
- Familiarity with customer service software, databases, and tools
- High school diploma or equivalent; additional education in customer service or related field is a plus
- Basic computer skills and proficiency in using office software
Skills:
- Strong communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Customer-oriented mindset with adaptability to different personality types
- Proficiency in using CRM systems and practices
- Excellent problem-solving and analytical skills
Compensation and Benefits
- Competitive salary: $68,000 - $90,000 per year
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Opportunities for professional development and growth
- Dynamic and supportive work environment
How to Apply
Interested candidates are encouraged to apply by submitting their updated CV and a brief cover letter outlining their relevant experience.
Ceylan Worldwide is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
- Proven experience as a Customer Service Representative or similar role
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Patience and empathy when dealing with customer inquiries or concerns
- Familiarity with customer service software, databases, and tools
- High school diploma or equivalent; additional education in customer service or related field is a plus
- Basic computer skills and proficiency in using office software
- Competitive salary: $68,000 - $90,000 per year
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Opportunities for professional development and growth
- Dynamic and supportive work environment
