About The Team
Eventeny was founded on the belief that managing large-scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. That's why we built Eventeny and continue to work every day on the biggest problems in the event industry. We don't just dream it, we build it. Today, Eventeny serves more than 3,000 large festivals and conventions worldwide.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We don’t think we should have to advertise that we’re LGBTQIA+, neurodivergent, and disability friendly, or that we put our employees mental and physical health before everything else, but we do, because it’s not the norm for most companies (yet!).
We’re a diverse, inclusive, and welcoming team of individuals who thrive in a fast-paced and ever-changing environment. Our team works closely together to brainstorm and improve our processes and the customer experience every single day. We prioritize our work based on what's best for our customers, not what’s going to make us the most money. If you share our values and our enthusiasm for events, you will find a home at Eventeny.
Eventeny is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Eventeny considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Eventeny is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at cooljobs@eventeny.com.
Overview
As a member of the Customer Success team, you’ll be crucial in providing excellent service to our ecosystem of customers as well as creating, growing, and maintaining close relationships with our top customers to ensure their events are as successful as possible. This role requires a lot of customer interaction and communication.
This is a full-time, salaried position. The Community Engagement Specialist will have a work week of Monday – Friday, with a general expectation of being available during business hours (9am – 5pm EST) and periodically on nights and weekends to support Event Organizers managing various events.
Here’s what you’ll do
- Maintain a positive, empathetic, and professional attitude toward customers.
- Communicate with customers across channels (email, phone, virtual meetings, and community forums) with professionalism, empathy, and clarity.
- Become an expert on the Eventeny product.
- Be able to relay that product knowledge effectively, including coming up with creative solutions to challenging problems.
- Keep records of customer interactions, transactions, comments, and complaints.
- We’re looking to expand our team to help our implementation and onboarding team pod. In this role you may be tasked with specializing in supporting Onboarding, Technical Support & Hardware Operations Support.
- Support customer onboarding by guiding new organizers through setup, training, and successful first-event launches.
- Collaborate with the Hardware Operations and Technical Support teams to resolve customer issues efficiently and ensure seamless event execution.
- Develop and share educational resources—such as help articles, webinars, and community discussions—to empower customers and reduce friction.
- Maintain accurate documentation of customer interactions, feedback, and system issues to inform process and product improvements.
- Serve as a bridge between customers and internal teams by relaying insights, identifying patterns, and advocating for enhancements.
- Occasionally travel to support on-site events or represent Eventeny at conferences and community gatherings.
- Ensure customer satisfaction and provide excellent conversational customer support.
Here’s what we are looking for
- Empathy and compassion in handling clients.
- Excellent verbal and written communication skills.
- Ability to quickly identify challenges and brainstorm solutions.
- High level knowledge of G-Suite products, including Gmail, Google Sheets, and Google Docs.
- Familiarity with HubSpot, Zendesk, and Slack.
Benefits of Working for Us
- Flexible schedule.
- Unlimited Paid Time Off – yes, really!
- Fully remote.
- Comprehensive health insurance.
- Vision and dental insurance.
- Group Life Insurance.
- Quarterly employee bonuses.
- Yearly company retreat.
- Potential for customer event access.
- Company provided laptop and general office supplies.
Compensation
This is a full-time position with a base salary range of $45,000 - $55,000 with benefits and quarterly bonus. The final offer will be determined by multiple factors including candidate experience and expertise. This is a fully remote position.
