Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Beneficiary Support Associate
Remote
Training Schedule: 8am-5pm Monday-Friday
Production Schedule: A shift will be selected at the end of training between 8am – 6pm EST Monday-Friday
A successful Beneficiary Support Associate will have excellent time management skills and be knowledgeable with pension accounts. In this role, the first part of the day will be for administrative duties such as checking cases, identifying type of cases received, and working on reports to meet SLAs. The second part of the day will be receiving calls from clients, answering their questions and doing walk-throughs on forms.
Job Details:
Improves participant decision-making process by advising participants on plan provisions.
Responds to client-specific inquiries, including telephone and web correspondence.
Completes transactions related to customer inquiries with limited supervision.
Meets timeliness and accuracy standards.
Documents calls by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalates as appropriate.
Adheres to call center metrics and guidelines within established procedures.
Assists junior employees by answering questions or taking escalated calls with guidance.
Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
Explains the appropriate participant forms and provides guidance on completion.
Performs other duties as assigned.
Complies with all policies and standards.
Requirements:
Have a High School Diploma or an equivalent level of education
Be able to successfully pass a criminal background check and employment check
Demonstrate problem-solving skills
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Working for you:
Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, CT, CA, HI, IL, MA, MD, MT, NJ, NY, OR, WA.
Metro Areas: Minneapolis - MN, Washington DC, Denver - CO, Boulder - CO, Edgewater- CO and Flagstaff - AZ
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $35,280.00 - $44,100.00.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
