Remote
Check out what we have for you….
- Earn an annual base salary starting at $37,450.00/yr.
- Earn a competitive salary, plus grow your retirement savings with our 401k plan featuring company match!
- Access top-notch medical, dental, and vision benefits, including Telemedicine.
- Boost your health with our wellness program and incentives.
- Enjoy peace of mind with company-paid life insurance.
- Celebrate with company-paid holidays and other paid time off.
- Take advantage of Parental Leave to care for your family.
- Benefit from exclusive employee discounts including our exclusive Employee Sell and Purchase Vehicle program.
- Find support through our Employee Assistance Program (EAP).
- Get access to the WBAC Gear Store for company swag.
- A supportive and collaborative environment where you are encouraged to work together with team members to achieve outstanding results.
- An inclusive atmosphere that values diverse voices.
Get to Know Us!
CarGroup Holdings LLC, operating as webuyanycar.com® USA, is a leading car buying service that offers a fast, safe, and fair way to sell your car. With a focus on providing a seamless and convenient experience, we offer free online valuations, hassle-free transactions, and fast payment on the spot.
Job Summary:
This is a remote role as a Customer Relations Specialist based on the Call Center Team at webuyanycar.com® USA. The Customer Relations Specialist will engage with customers to ensure a positive experience and address any inquiries or concerns promptly.
This position is designed to train qualified individuals to manage Call Center responsibilities, establish customer relationships based on trust, and contribute to building the company's brand.
Key Duties and Responsibilities
The Customer Relations Specialist handles outbound and inbound calls from visitors and customers, explain our process, and schedule appointments. Their responsibilities also include:
- Build rapport and establish a relationship with customers.
- Set customer appointments accurately.
- Answer customer questions correctly by utilizing available resources to obtain accurate information.
- Document all customer discussions with clear and accurate notes.
- Acquire vehicles in accordance with the company's established procedures.
- Maintain a prospecting system.
- Fulfill daily phone and email metric requirements.
- Perform additional duties as required.
Required Skills and Abilities
- Communication Skills: Clear and effective verbal and written communication. Ability to communicate effectively with different audiences (Internal and External) clients.
- Active Listening: Ability to listen attentively and understand customer needs.
- Problem-Solving: Quick thinking and resourcefulness to resolve issues.
- Empathy: Understanding and addressing customer emotions and concerns.
- Patience: Remaining calm and composed, especially with difficult customers.
- Technical Proficiency: Familiarity with call center software and tools, including in MS Office (Word, Excel, PowerPoint, and Outlook) and Google Maps to navigate and use mapping tools effectively.
- Time Management: Ability to work independently. Efficiently managing time to handle multiple calls and tasks.
- Adaptability: Flexibility to handle different types of calls and situations (process improvement, technology, etc.).
- Teamwork: Interact professionally with peers and internal customers. Collaborating effectively with colleagues and supervisors.
- Product Knowledge: In-depth understanding of the products or services offered.
- Customer Satisfaction: Exhibit a high level of commitment to customer satisfaction.
- Organization: Multi-tasking professional with a high sense of urgency and ability to determine priorities.
- Quality and Outcome Orientation: Deliver accurate and clear results for the work delivered.
- Proficient in Basic Math: Multiplication, addition, subtraction.
- Ability to Multitask: Handle multiple responsibilities efficiently.
- Scheduling: Competence in organizing and managing appointments or tasks.
The Ideal Candidate should be…
A personable and engaging individual that’s self-motivated, conscientious, experienced, and dedicated with an entrepreneurial attitude.
Educational Requirements and Experience
- High school diploma or equivalent.
- 2 years+ Call Center experience.
Diversity, Equity, and Inclusion
At webuyanycar.com, we’re all about creating a workplace where everyone feels welcome and valued. We are dedicated to fostering a diverse, inclusive, and supportive workplace. We warmly invite people of all genders, races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.
If this role sparks your interest but you don’t match every single requirement, no worries! Apply anyway—we’re open to all kinds of talent and might just find the perfect spot for you within our team. We value your unique experiences and would love to hear from you.
