Remote
Compensation USD $16.00/per hour - USD $20.00/per hour
Job Description
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as our Outreach Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You will:
- Contact patients through our internal calling system to schedule mammograms and other imaging exams.
- Educate patients about the importance of early cancer detection through regular screening exams.
- Utilize scripts and handle objections to successfully schedule appointments.
- Identify patient needs and offer appropriate service solutions and support.
- Manage a high volume of calls efficiently and professionally.
- Ensure accurate appointment scheduling, rescheduling, cancellations, and updates in the RIS system.
If You Are:
- Be able to work in a quiet, uninterrupted space free from outside noise.
- Have access to high-speed internet.
- Hold a high school diploma and have at least 1 year of medical or radiology office experience (or relevant medical training/education).
- Demonstrate excellent customer service, communication, and attention to detail.
- Be capable of multi-tasking and prioritizing in a fast-paced environment.
- Show passion for patient care with sound judgment and professionalism.
- Possess knowledge of medical terminology
Ideal Candidate will possess:
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
- Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
- Follows OSHA regulations, RadNet and site protocols, policies and procedures.
- Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
- Practices universal safety precautions.
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
We are a Equal Employment Opportunity employer. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, religion, creed, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age, military and/or veteran status or any other basis protected by applicable law. If you need a reasonable accommodation for any part of the employment process (including the application, any testing, or interview process), please contact us by email at Talent Acquisition Department and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. We encourage all qualified individuals to apply for employment.
We consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, California Fair Chance Act, and the New York City Fair Chance Act, where applicable.
The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location, and training. Any listed pay scale is not a guarantee of a particular wage.
