Remote
Role Summary
Nuuly is seeking a Customer Success Associate that will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM.
Expected hours for the role are Friday-Sunday, 9am-5pm EST or 2pm-10pm EST. Hours are subject to change depending on the needs of the business.
Role Responsibilities
- Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
Role Qualifications
- Minimum 2 years of experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product.
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
USD $15.00 - USD $15.00 /Hr.
