About:
- Manage a portfolio of 3-4MM ARR, driving adoption, outcomes, and renewals.
- Partner with clients to accelerate Time to Value and increase customer satisfaction.
- Define, execute, and clearly communicate ROI for clients.
- Establish yourself as a Trusted Advisor, providing innovative solutions.
- Take ownership of the renewal cycle—from forecasting to negotiating early renewals.
- Create impactful customer content, from account plans and success stories to executive business reviews and save plans.
- Represent our company as a domain and product expert.
- Build deep relationships with key stakeholders within the customer organization.
- Act as a hub of information for the customer’s needs.
- Collaborate with the Account Executive to identify opportunities for cross-sell, upsell, and renewal.
- Leverage strong relationships for referrals and advocacy.
- Drive resolution on escalated issues to ensure customer satisfaction.
Experience:
- 2+ years of experience in Customer Success or Account Management within a SaaS environment.
- An understanding of Customer Success best practices, strategies, and execution.
- Exceptional communication skills, with the ability to present to all levels of an organization.
- Ability to simplify complex problems and execute solutions with precision.
- Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services.
- Familiarity with the Salesforce ecosystem is essential.
- Higher Education experience is a plus.
Salary and Perks:
Pay range: $90K - $100K
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Stock options for every employee
- Flexible work week
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% - time off during the year for helping nonprofits
- Health insurance contribution (if in the US)
- Children's 529 college fund assistance (if in the US)
About Blackthorn.io:
Salesforce Apps for building stronger customer connections.
