About:
- Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies.
- Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors; run executive business reviews that align on outcomes and next-best actions.
- Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria.
- Standardize and improve CS playbooks.
- Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement.
- Lead cross-functional workstreams across various departments to support the delivery of program outcomes.
- Proactively identify and mitigate risks and issues.
- Partner with teams on renewal and expansion strategy; contribute to SOWs, amendments, and forecasting.
- Provide timely updates and executive-ready summaries to senior leadership and customer sponsors.
- Partner with executive stakeholders, provider leaders, and clinical champions to drive utilization, adherence, and outcomes.
- Coordinate with internal teams and customer stakeholders to reach eligible populations and maximize activation.
- Monitor and optimize provider and program performance using data to define, measure, and improve success.
- Maintain Salesforce for account, opportunity, contact, activity, and forecast data.
- Build and leverage existing Salesforce dashboards to surface adoption, risk, and growth signals.
- Develop and maintain executive-ready documentation, including account plans, committee materials, and reports.
- Analyze program performance for customer executives and internal leadership.
- Support the Finance team in financial reporting, invoicing, and forecasting.
Experience:
- 8+ years in Client Success, Account Management, or Consulting with significant ownership of healthcare accounts.
- Bachelor’s degree required; MBA/MPH or relevant graduate degree preferred.
- Deep familiarity with healthcare operations and change management within regulated environments.
- Excellent organizational and time-management skills.
- Exceptional communication and interpersonal skills with demonstrated executive presence.
- Analytical fluency and the ability to translate data into ROI narratives.
- Experience collaborating cross-functionally and coordinating complex programs.
- Comfort with analytics tools and CRM/CS tools.
- Experience in digital health and/or behavioral health is a plus.
Salary and Perks:
Pay range: $138K - $168K
- Generous vacation policy.
- Professional development fund.
- Flexible working arrangements.
- Competitive salary packages including stock options.
About Big Health:
Big Health makes mental health care accessible to everyone, anywhere, anytime
