Remote
Overview
At Senture, we are seeking passionate individuals to join our Member Engagement team, dedicated to helping members prioritize their health by scheduling healthcare evaluations. This position focuses on high-volume outbound calling to engage members and promote the benefits of a free in-home or virtual health evaluation. Using scripts and an auto-dialer, the Member Engagement Coordinator will communicate clearly, answer questions, and professionally navigate objections using prepared rebuttals. Candidates with sales experience are preferred, as the position involves persuasive communication and appointment scheduling with licensed healthcare providers.
Quick facts:
- 2 weeks of paid, mandatory training: 100% attendance required.
- All equipment provided.
- Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST.
- Competitive benefits, PTO, growth, and development opportunities.
- This position is fully remote, work from home.
- Pay Rate: Base of $13 per hour
- We’re committed to your growth. As you continue your journey with us, you’ll become eligible for scheduled pay increases based on your tenure.
- Interested in earning more?? Starting on the first day of the month after you complete training, you'll become eligible for our standard incentive plan.
- This tiered program rewards performance based on two key factors: how consistently you work your required hours and how closely you meet your appointments-per-hour goal. The better you perform in these areas, the higher your incentive payout.
- Full-time Member Engagement Coordinators can earn up to $1,125 per month in incentives—equivalent to an extra $7 per hour worked!
Join Senture’s Member Engagement team to make a difference and earn additional incentives while helping members take control of their health!
Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
- High School Diploma or equivalent.
- Desire to work in a results-driven outbound call center environment.
- Strong sales aptitude with a focus on earning monthly incentives.
- Motivated to achieve productivity goals with a strong work ethic.
- Excellent communication skills, friendly, and conversational with members.
- Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
- Proficiency in using multiple computer systems simultaneously.
- Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
- Authorized to work in the United States.
- Successful completion of pre-hire testing, background check, and drug screening.
- If hired, Provide two valid, in-date IDs and proof of education during onboarding process.
Work from Home Requirements
- Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms.
- Satellite, cellular, hot spot, or wifi connection is not acceptable on any program.
- Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture.
- Accountability for work schedules and compliance with security standards.
Responsibilities
What You’ll Do:
- Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.
- Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations.
- Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy.
- Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations.
- Adaptable: Adjust, reschedule, or cancel appointments as requested.
- Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity.
- Flexible: Be available to complete overtime when required based on business needs.
- Be Part of a Team: Participate in peer side-by-side coaching as needed
- Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
