About:
- Oversee Level 2/3 technical teams for rapid resolution of complex issues impacting the SaaS platform.
- Drive continuous improvement across operational workflows, including incident response and formal problem management.
- Report on key operational metrics and implement strategies to meet or exceed targets.
- Collaborate with SRE and Product Engineering teams to enhance platform observability and automate response activities.
- Lead, mentor, and develop a geographically diverse team of platform engineers and specialists.
- Establish and maintain operational boundaries and SLEs with internal partners to ensure seamless service handoffs.
Experience:
- Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment.
- Minimum 2-3 years of direct people management experience with a large, geographically diverse team.
- Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, and MySQL.
- Strong process knowledge in Incident, Problem, and Change Management.
- Proven ability to implement and drive process adherence.
- Exceptional communication skills for technical and executive audiences.
- Proven experience in managing and reducing technical debt within a platform.
Salary and Perks:
Pay range: $170K - $221K
About Saviynt:
Saviynt offers a single platform to manage identity control in the cloud.
