At TELUS, we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Consumer Health team is on a mission to improve access to primary care, mental health, chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector and publicly-funded organizations to deliver trusted products and services directly to Canadians. Over the past five years, our team has grown exponentially through the design and delivery of innovative, high-quality products and services. With major investments in our product roadmap and an expansion of our channel strategy, it's an exciting time to join our passionate and purpose-driven team!
We are seeking a dynamic and results-driven Senior Engagement Manager to lead client engagements for TELUS Home Health Monitoring, our remote patient monitoring solution. As a Senior Engagement Manager, you’ll be the strategic lead for our public sector clients ensuring that our partnerships deliver measurable impact for patients, providers and healthsystem partners.
This is a high-visibility role for an experienced relationship builder who can bridge business, clinical, and technology perspectives. You’ll act as a trusted advisor to government and healthcare leaders, ensuring our solutions (including virtual care, remote patient monitoring, and aging-in-place services) deliver tangible outcomes and sustained value.
What You’ll Do
Growth & Performance
- Serve as the primary point of contact and strategic advisor for assigned public sector clients
- Build trusted, long-term relationships grounded in transparency, integrity, and shared purpose
- Lead governance meetings, contract reviews, and strategic planning sessions to ensure objectives are consistently met and exceeded
- Continuously demonstrate value through performance metrics, adoption tracking, and outcome reporting
- Translate client goals into actionable plans for TELUS internal teams, ensuring that every engagement drives measurable system impact and client satisfaction
- Support preparation of account strategies, renewal proposals, and executive briefings
Strategic Insight & Advisory
- Understand emerging healthcare challenges, funding models, and digital transformation priorities across Canada’s health ecosystem
- Proactively identify opportunities to enhance client outcomes and influence our product roadmap
- Present clear, data-driven recommendations that balance client needs with operational and product capabilities
- Act as a thought leader and advocate for TELUS Health in stakeholder forums, roundtables, and conferences
Internal Collaboration & Leadership
- Partner cross-functionally with Sales, Product, Marketing, and Operations to deliver seamless client experiences
- Contribute strategic insight and client feedback to inform product design, feature prioritization, and service delivery improvements
- Establish and uphold standards of excellence in client communication, presentation, and engagement
- Mentor and support team members in client-facing best practices and relationship management
