Fully Remote
Description
About Us:
AGIA Affinity(a DOXA company) is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans' organizations, fraternal organizations, loyalty programs, and more. Ensuring that our client’s members have the coverages they need when they need it is at the heart of everything we do. For 66 years we have sought to improve the lives of not only our client members but our internal members as well.
Why UST?
The Unemployment Services Trust (UST) is designed to help save your nonprofit organization critical funding while taking the guesswork out of day-to-day operational challenges. UST’s workforce solutions help ensure that nonprofit organizations are utilizing the proper UI payment option, minimizing unemployment claims liability, increasing employee engagement, maintaining compliance with employment law, and enhancing goodwill with former employees. UST provides 501(c)3 nonprofits with direct access to HR consultants, dedicated unemployment claims representatives, and outplacement services to ensure that your nonprofit can focus on your mission-driven initiatives.
What Are The Benefits?
AGIA offers health benefits including medical, dental, and vision, 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income, a prefunded optional FSA , 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit. Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy.
Description:
The UST Customer Service Representative is responsible for providing exceptional customer service to support the customer service and retention goals of the Unemployment Services Trust.
Key Responsibilities
· Support nonprofit organizations in managing unemployment programs through a self-funded reimbursement model.
· Provide high-quality customer service to all UST participants; clearly explain membership benefits, policies, and procedures.
· Proactively contact agencies through periodic engagement calls and during annual activities such as contribution projections.
· Distribute quarterly account statements and educate members on account activity and financial impacts.
· Maintain accurate contact information and account history within the CRM system.
· Collaborate with Account Managers to support member retention efforts, escalating as needed and documenting all actions in the CRM.
· Communicate regularly with members via email and phone, demonstrating professionalism and empathy.
· Manage tasks involving executive orders, budget changes, and occasional collections work.
· Partner with Equifax and other vendors for claims and outpayment support.
· Contribute to special projects and cross-functional initiatives as assigned.
· Opportunity for advancement to Account Manager after approximately one year of strong performance.
Requirements
The ideal candidate will possess:
· High School Degree or equivalent
· At least one year of Customer Service Experience
· Excellent written and verbal communication skills
· Ability to work in a fast-paced environment
Salary Description
$20-$22 an hour
