About:
- Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
- Work directly with users on a wide range of complex tasks, resolving an average of 40 support tickets each week with exceptional quality.
- Maintain a customer satisfaction (CSAT) score of at least 85%.
- Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.
Experience:
- 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
- Able to connect deeply with customers, understand needs and communicate with Empathy
- Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc.)
- Independently prioritizes work to get back to customers efficiently
- Identifies opportunities to communicate proactively to engage with customers
- Seeks solutions for complex crypto problems
- Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity.
- Understands that the job is to help and enable customers; positions all communications with that in mind.
Salary and Perks:
Pay range: $55 - $69p/h
About CoinTracker :
The leading crypto portfolio & tax optimization tool.
