Description
Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
What Part Will You Play?
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
- Please watch the following quick video, to gain an exciting incite into the position & expectations. https://vimeo.com/1074741613/4ea9873ad2?share=copy
- Ability and flexibility to work hours as assigned we are a 24/7 Call Center.
- This is a position that requires all work shift availability, including mornings, afternoons, nights and weekends.
- This position requires you to be on camera during training and other times as deemed necessary by your supervisor
- Your internet router / modem is in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training.
- No wireless internet providers or routers can be used.
- This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the business.
- Please note this will be for a January 2026 start date.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- At least 6 months high volume call center (onsite or remote) experience from within the last 2 years.
Preferred Qualifications
- Previous work experience in a fraud related field.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour.
Non-exempt: Use hourly pay range listed
$15 is the minimum & maximum hourly rate available for this position.
The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events.
