Remote
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!
Job Summary:
This team provides resolution to our customers, majorly by written communication, while making balanced decisions to protect our clients brand. This team must have strong partnerships with other teams in the organization to provide long term resolutions to our customers. This team has the ability to work with numerous tools in effort to fully research and provide our customers and frontline teams with specific and detailed information. In our ever-changing wireless industry, this team is able to provide important feedback to the business to help streamline current processes and be part of the solution for our customers.
Onboarding Date: November 12, 2025
Training Date: November 17, 2025
Training Schedule: Monday-Friday 9am-6pm
Production Schedule After Training: Monday - Friday 9am-6pm
Pay Rate: $18.00 per/hr.
ALL INTERVIEWS ARE CONDUCTED ONSITE
Responsibilities
Provide Resolution to Telecommunication Customers, majority by written communication.
Making balance decisions to protect the customers brand
Ability to complete Research across multiple systems
Ability to work evenings, weekends, or varied shifts to support business needs.
Responsible for other Duties/Projects as assigned by business management as needed
Assisting supervisor in real time support, coaching and feedback.
Qualifications
Must have 6 plus months customer service experience
Strong Verbal and written communication skills
Microsoft Office (Word, Excel)
Think critically, understand/solve problems
Use technology/instruments/tools/information systems
Adapt to frequent interruptions, changes in priorities and/or work locations
Articulate/Comprehend verbal and written information
Work under specific instruction
Plan, prioritize, and structure daily activities Interact with others in a manner appropriate to the situation
US Citizenship Required
Education Requirements:
High School Diploma, GED or Trade/Vocational School Certificate or Equivalent required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
