Employment Type: Full-Time
FSLA: Salary/Exempt
Division: Arch Energy
Department: Arch Energy
Reports to: Director of Operations-Arch Energy
Supervisory Duties: Yes
Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K), while driving customer satisfaction and ongoing growth across Arch Energy’s operations. This position requires a combination of technical expertise, leadership, and customer-facing communication skills. The ideal candidate will support both our field service team and construction group, fostering operational excellence and cultivating long-term client relationships.
Responsibilities / Essential Functions
- Manage and coordinate customer service work (remote and on-site) for building automation systems.
- Lead execution and site support for small building intelligence and EV infrastructure projects (under $300K), pending internal resource availability.
- Oversee project financial forecasting, labor tracking, and scheduling for current and pipeline projects.
- Support subcontractor installation efforts and ensure compliance with project scope and manufacturer specifications.
- Conduct project reviews, participate in meetings, and maintain communication with stakeholders.
- Review and approve service and small project subcontracts and related documentation.
- Respond to warranty and service calls and manage associated follow-up.
- Identify departmental needs and contribute to hiring processes, including interviews for service and construction roles.
- Communicate resource needs, project schedules, labor forecasting, and roadblocks to management.
- Provide training, mentorship, and support across service and construction departments.
- Collaborate closely with the business development team during bidding phases, offering technical support and best practices.
- Drive continuous improvement in customer satisfaction and internal team performance.
- Provide system design assistance, installation requirements, and on-site troubleshooting.
- Load and commission complex system programming and low-level device integration.
- Diagnose issues from system-level controllers to end devices (e.g., sensors, actuators).
- Perform calibration and testing with electronic test equipment.
- Interpret and review engineering submittals and verify wiring requirements.
- Install, configure, and demonstrate site-specific servers and IT systems.
- Support warranty and system validation in collaboration with the pre-purchase team.
- Provide technical assistance to the Building Intelligence team and client operators.
- Participate in site-specific owner/operator training as required.
- Assist in reviewing service opportunities tied to solar installation projects.
- Complete administrative tasks such as timesheets, expenses, service tickets, and site documentation.
- Maintain high standards for safety and ensure all safety protocols are followed.
- Must be able to climb ladders and access equipment in field environments.
Key Skills
- Strong leadership and team-building abilities.
- Excellent written and verbal communication skills.
- Strong time management and multitasking capabilities.
- High level of initiative and ability to work independently.
- Ability to build and maintain effective internal and external relationships.
- Strong computer skills and comfort with technical systems.
- Sound judgment and problem-solving under pressure.
- Commitment to employee and subcontractor safety.
- Ability to prioritize competing tasks and manage multiple projects simultaneously.
Required Experience
- Associate degree or higher in Electronics, HVAC, Computer Science, or a related technical field.
- 7–9 years of hands-on experience with building automation systems; Niagara systems preferred.
- Proficient in at least two of the following: Johnson Controls, ALC, Siemens, Distech.
- Solid technical understanding of HVAC and building automation systems.
- Experience in financial forecasting and labor planning for service and small project delivery.
