Job Description
Symetra has an exciting opportunity to join our team as an Absence Claims Customer Liaison!
About the role
This position manages the claim relationships for a block of national account size and complex group customers, in partnership with the designated account managers. This includes acting as the central point person for all inquiries/escalations, customer education and presentations. This person will proactively identify customer needs, trends and opportunities for Symetra to enhance service delivery. The role requires exemplary communication skills, a thorough knowledge of absence management and disability claims practices, as well as knowledge of other Workforce Benefits products. It will also require exceptional problem solving/critical thinking skills.
What you'll do in this role
- Engage and run point primarily on national size (2500 lives and above) and complex STD/absence customers.
- On occasion, service touchpoints may include Life/LTD/Workforce Benefits.
- Provide direct access to the claims team for customers as well as participating in key customer calls and stewardship activities in partnership with the field.
- Create and provide customer reporting as needed to support needs.
- Proactively engage with claim teams as new business comes through the implementation pipeline to ensure new customers start their Symetra relationship on a positive note.
- Monitor and capture Champion team assignments and leverage SME support as needed to drive customer solutions.
- Translates customer/business needs into actionable insights and service delivery strategy.
- Recommend knowledge enhancements of client profile documents as needed to align service execution with customer needs.
- Drive customer execution in partnership with the claims team identifying proactively customer trends and solutions.
- Provide team level training and education to drive customer experience.
- Identify gaps in process and training needs and facilitate dialogue with claims leaders, training and practices and the field.
- Lean in to help drive solutions with the claim’s leaders in the mid-market (1,000-2,499) space where customization and solutions synergies can be attained.
- Review claims RFP, complex amendment, compliance and product audit requests and client customization needs for recommendations.
- Attend and lead disability capabilities presentations and provide support on Absence presentations in partnership with Senior Absence Consultant as needed.
What we offer you
"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they cannot see in themselves. You may be overqualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst
If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” - Cindy J. G., Sr. Product Owner
“Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company’s deep commitment to diversity, equity, and inclusion—it’s not just a statement, it’s an active and ongoing priority that’s felt throughout the organization.” -Charlotte G., Sr. Underwriter - Consultant Stop Loss
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $70,600- $117,600 plus eligibility for annual bonus program
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Who you are
- Excellent communication skills (written/verbal and presentation skills)
- Advanced critical thinking and problem solving
- Strong product and compliance understanding for STD and Absence benefits.
- High School diploma or equivalent experience required
We empower inclusion.
At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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