Job Description
RECRUITING FRAUD WARNING: If something feels ‘phishy,’ it probably is. Scammers have been falsely recruiting agents under our name. Pink Callers will never request payment or ask for financial information during the recruitment and hiring process.
Are you a proven Customer Service Representative with 2+ years of experience and hands-on knowledge of ServiceTitan? Pink Callers is looking for top talent to deliver world-class customer experiences for our premium home service clients in the evenings and weekends!
About Pink Callers
We’re a US-based ServiceTitan-certified call center specializing in remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our team combines industry expertise with cutting-edge AI tools to seamlessly manage customer calls, book appointments, and strengthen client relationships—so contractors can focus on the work they do best.
Our Values: Teamwork • Transparency • Proactive • Problem-Solving • Leadership
Your Role: Experienced After-Hours Remote Rockstar
What You’ll Do:
- Handle inbound and outbound calls with professionalism and empathy
- Confidently use ServiceTitan to schedule appointments, manage calls, and document customer interactions
- Apply your customer service expertise to resolve concerns quickly and effectively
- Consistently secure booked appointments while maintaining a high-quality customer experience
- Achieve a booking conversation rate of 90% or above
- Thrive in a collaborative, fast-paced, remote-first environment
- Mentor newer team members by leading by example
What We’re Looking For:
- 2+ years of CSR or call center experience (preferably in trades or service industries)
- Direct ServiceTitan experience required (Jobber/HouseCall Pro a plus)
- Outstanding verbal and written communication skills
- Proven ability to problem-solve and perform under pressure
- Tech-savvy and comfortable using tools like Slack, Trello, Dialpad, and email
- Team-first mindset with the ability to work independently
After-Hours Open Hours:
M-F: 2 PM - 10 PM PST
Weekends: 5 AM - 10 PM PST
*Shifts are based on client demand, coverage, and employment laws & regulations.
What You’ll Need (Tech Requirements)
- Operating System: Windows 11 (64-bit) or macOS Ventura+
- Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher)
- RAM: 8 GB minimum
- Storage: 256 GB SSD (Solid State Drive)
- Display: 1080p HD (1920x1080) or better, 21” monitor preferred (external monitor required if using laptop)
- Camera: Internal or external HD webcam (720p minimum)
- Peripherals: All wired (keyboard, mouse, headset)
- Headset: USB-wired with noise-canceling mic (no Bluetooth)
- Internet:
- Download speed: 200 Mbps minimum
- Upload speed: 20 Mbps minimum
- Latency: under 50ms, no packet loss
- Ethernet connection only
- Security: Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac)
- Ports: 2 available USB ports
Why Join Pink Callers?
✅ Competitive hourly wage with advancement opportunities
✅ $500 performance bonus after completing the introductory period
✅ Referral bonuses for bringing other high performers to our team
✅ Comprehensive paid training (including ongoing ServiceTitan updates)
✅ Remote-first culture with flexibility and career growth
Ready to Bring Your Experience to the Next Level?
Apply today and join a team where your ServiceTitan expertise and customer service skills make a real difference in the trades industry.
Pink Callers is an equal opportunity employer committed to diversity and inclusion.
Requirements
- Employment Type: Part-time
- Work Hours: 15 to 30 hours work
- Required Education: High school or equivalent
- Required Experience: Experienced(2) years
