About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care
In this role you will serve as a liaison between members, EMO (Expert Medical Opinion) nurses and EMO Specialists. Working collaboratively and efficiently with the nursing staff and other teams, you will handle aiding members and specialists during the consult scheduling process by coordinating our members’ and specialist availability, you will schedule virtual consults and follow-up with members to ensure they are prepared for and understand the consultation process. Your expertise will ensure that our members receive a meaningful consult with one of the elite specialists on our panel.
Responsibilities:
• Request availability from 2nd.MD specialist- Primarily to be done through 2nd.MD platform- GABI. Including communication via phone, text, and email.
• Ensure that all communication with our EMO Specialists is handled with professionalism and courtesy.
• Support specialists with availability and account concerns and assist with dashboard troubleshooting when necessary.
• Manage an active inventory of requests with timely follow-up.
• Maintain member confidence and protect operations by keeping information confidential.
• Effectively navigate multiple internal systems and processes to obtain appropriate data.
• Communicate with members throughout the scheduling process to ensure consultations are completed in a timely fashion - Via email, phone, in-app messaging & text.
• Schedule consults and follow up with members to ensure they are prepared and understand the consultation process.
• Analyze, troubleshoot, and resolve scheduling conflicts.
• Accurately input necessary member information into the database.
• Work closely with the Nurse team and Monitors to facilitate successful consultations.
• Work collaboratively and efficiently while providing exceptional customer service to our members.
• Meet team/personal qualitative and quantitative targets
Skills and Qualifications:
- Available to work the following schedule: Monday - Friday, 9:00am - 6:00pm MST
• 1-year medical experience.
• Knowledge of medical terminology.
• Patient scheduling experience is a plus.
• Ability to navigate through multiple technology platforms.
• Time Management, Organization, Attention to Detail, Quality Focus, Critical Thinking, Customer Services Skills, and Data Entry.
• Elevated level of professionalism.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction.
• Team player with the capacity to coordinate across departments
The hourly rate for this role is:
$16.9
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
- HDHP medical plan with generous employer contributions towards an HSA
- 401(k) Retirement Plan with matching employer contributions
- Accrued Vacation time
- Accrued Sick & Safe Time Off
- Generous Holiday Schedule + 5 floating holidays
- Paid parental leave
- Subsidized commuter benefits programs
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
- 1 Volunteer day per year
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
