Remote
Job Details
Description
Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.
Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Transfer Coordinator to join our award-winning team.
Key Responsibilities
- Patient & Family Communication: Contact patients and/or families following hospital or rehab transfers to provide updates, support, and resumption of care guidance.
- Speak clearly, compassionately, and effectively with elderly patients and their caregivers.
- Transfer Workflow Management Process patient transfers in EMR systems (KanTime/WellSky) in accordance with SOP.
- Add Transfer OASIS and transfer documentation.
- Remove all future visits and approved frequency orders as appropriate.
- Enter transfer details into the Transfer Waitlist immediately upon receipt.
- Ongoing Monitoring & Follow-Up: Monitor the Transfer Waitlist daily, ensuring updates are attempted on all transfer patients at least every 48 hours.
- Send updates using the required email template to Clinical Manager, Clinical Assistant, and Care Coordinator.
- Provide weekly Transfer Waitlist reports for branch and Sales visibility.
- Resumption of Care (ROC) Coordination: Notify Intake, Clinical Manager, Clinical Assistant, and Care Coordinator when discharge dates are received.
- Confirm ROC scheduling and welcome call completion.
- Remove patients from the Transfer Waitlist once ROC is complete.
- Work closely with Sales, Clinical Managers, Clinical Assistants, Care Coordinators, and Authorization/Eligibility teams to ensure seamless patient care transitions.
- Support weekend transfers by communicating with designated weekend Clinical Managers.
- Ensure all documentation is timely, accurate, and compliant with Pinnacle policies, ACHC standards, and EMR requirements.
- Participate in audits and correct deviations promptly.
- Maintain a positive and professional work environment in alignment with Pinnacle’s Mission, Vision, and Values.
- Adapt to process improvements and workflow changes as the EMR transition and transfer process evolves.
- Perform other duties as delegated by management.
Qualifications
- High school graduate: Experience in healthcare or business preferred.
- Minimum one year of healthcare experience; home health preferred.
- Strong verbal communication skills with clear and empathetic phone presence.
- Demonstrated ability to work collaboratively with multiple departments.
- Detail-oriented with accurate data entry skills.
- Proficient in Microsoft Office (Excel, Outlook, Teams, Word) and EMR systems.
- Ability to multitask in a fast-paced environment while maintaining accuracy.
- Team player with flexibility to adapt to frequent changes.
- Knowledge of home health regulations and ACHC standards preferred.
Why Choose Pinnacle?
- Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
- Growth & Stability: Over two decades as Florida’s largest home health agency.
- Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
- Competitive Benefits & Perks: Including Daily Pay (work today, get paid tomorrow!) and an employee referral program where you can earn rewards.
- Recognized Excellence: Ranked as a USA Today Top Workplace.
- Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
- Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.
Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.
