Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. This individual should not only be able to execute but also guide—whether that’s leading small teams, walking clients through complex transformations, or finding practical solutions that go beyond just fixing IT issues. We offer a fairly defined, upward path with money and responsibility.
Location:
We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work.
Proactive Technology Is Different:
- Monthly check-ins and annual path planning
- Defined path for career development and personal growth
- Fun, team-based approach
- Constantly learning new tech
- We are Nuts about IT
The Path:
Technician -> Integrator -> Engineer -> Consultant
Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud.
Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.
The Position:
We are hiring an experienced technician entering at the Consultant level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 10+ years working at or above Tier 3-level support or in a specialist role is required.
Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you.
This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
Must Have:
- 10+ Office 365 and Windows Server experience
- 10+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 10+ Network Setup experience (installing AP's, switches, and firewalls)
- Strong understanding of cyber hygiene, best practices, and security frameworks
- Extensive experience in virtualization and networking
- History of successfully leading small technical teams
- Experience guiding clients through complex migrations and digital transformation projects
- More than an IT tech; a professional who can think strategically and deliver practical, results-driven solutions
- Above and beyond customer service
Good To Have:
- Bachelor's degree
- IT-related certifications
- MSP Experience
Responsibilities:
- Setting Up Customer Networks (cloud to keyboard)
- Guide clients through complex migrations and digital transformation initiatives
- Windows Server Installation
- Configuration Maintenance
- Ongoing Support (access points, firewalls, and switches)
- Remote troubleshooting of client, as well as on-site when required
- Monday - Friday schedule
- One Saturday per month for the first 18 months
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching
