Remote Status: Remote
JOB TITLE:
Collegiate & Champ Customer Service Rep
JOB TYPE:
FT - Remote
ABOUT YOU:
The Collegiate & Champ Customer Service Rep is a critical member of our College Sales and Service team. The Collegiate & Champ Customer Service Rep creates a partnership with our field sales staff to proactively develop and manage our College customer accounts by establishing a value added service relationship with customers. Incumbents will be fully responsible to implement a high level of customer service that supports the sales strategy planned by the Sales Rep. This is evidenced by a proactive approach to understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting salespeople in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.
The Collegiate & Champ Customer Service Rep will partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.
YOU HAVE:
Required:
• High school diploma or equivalent.
• 2 years previous customer service experience.
• Ability to work independently in an organized manner as well as being a team player.
• Working knowledge of College products & processes.
• Working knowledge of Microsoft Suite Applications.
• Strong oral and written communication skills in working with internal & external customers at all levels.
• Ability to make decisions and exercise judgement.
• Ability to resolve complex issues independently.
• Oracle knowledge preferred.
Preferred:
• Prior experience at Jostens or 1 year of rep service experience in lieu of.
YOU WILL:
- Proactively understand customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.
- Coordinate and complete all manufacturing sketches and artwork, and other day-to-day activities including warranty service issues.
- Partner with sales counterparts in the field to strengthen our business ability to retain customers.
- Increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.
- Communicate with other departments and locations within the organization to obtain and provide information.
LOVE WHERE YOU WORK:
- We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
- We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.
APPLICATION DEADLINE:
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or 507-431-0216.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
Pay Range: $45,000 - $48,000 per year
