It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Salary
Job Description:
Primary Duties and Responsibilities:
ERS Field Representatives represent the interests of the Club within the contractor network, playing a critical role in driving the adoption of AAA programs, facilitating performance across territories, and managing the overall satisfaction of members with ERS issues. ERS Field Reps travel across the network, visiting contractors to build relationships, discuss their performance, provide advice, and help contractors fulfill AAA programs that will enhance efficiency and increase member satisfaction.
Areas of focus include:
Supervisory Responsibilities:
Responsible for up to 100 Independent Contract Facilities, AAA service performance as set by contract, recruitment, instruction, expense control, and contract termination
Field Reps will earn a competitive salary of $60,000 to $75,000 annually with annual bonus potential based on performance.
Required Qualifications
- The ideal candidate will reside in the Milwaukee, WI area.
Education:
High School diploma, GED, or Technical school graduate/certification
Possession of a good driving record and a valid State driver's license.
Experience:
3 to 5 years of directly related automotive or customer service experience
3 to 5 years of successfully coaching and developing others
Experience analyzing causes of problems based on financial statements and metrics, as well as developing and recommending solutions
Experience communicating and advising facility owners, customers , or members regarding standards, policies, and procedures
Experience resolving member/customer service issues
Knowledge and Skills:
Strong interpersonal and communication skills, including the ability to build rapport and trust, understand different personalities and strengths in others, and modify approach accordingly.
Complaint management, negotiation, and conflict resolution skills.
Ability to review a business situation and, using financial data/metrics, develop strategies and implement plans to support a successful business model.
Working knowledge of Microsoft applications (e.g., Word, Excel, PowerPoint)
Automobile maintenance and operation
Preferred Qualifications
Bachelor’s degree in Business Administration, Accounting, Communications or a related field, is preferred.
Technical training in automotive repair and previous experience in the automotive industry.
Work Environment
Frequent travel required (up to 60% of work time) with exposure to road hazards and temperature extremes.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.