Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
In this position, the Rental Project Coordinator will oversee the complete customer rental process, ensuring an exceptional customer experience. You will serve as the primary contact for customers, effectively managing rental projects from inception to completion. Collaborate closely with Blackline’s Sales Managers, distribution partners, and other internal teams as needed to provide customers with the finest experience using Blackline’s solutions.
Responsibilities:
- Accountable for support and facilitation of rental projects globally.
- Manage incoming rental project requests to completion – from initial customer setup to end of rental billing.
- Efficiently respond to customer inquiries and prepare formal quotes for submission.
- Work with the team to manage the rental schedule and appropriate inventory levels.
- Strategically structure and prepare field testing scope of work to showcase Blackline's solutions and provide results.
- Train rental customers on the Blackline product line and web portal solutions when required.
- Configure web-based account settings for optimal performance based on customer requirements.
- Schedule feedback sessions with potential customers, listen to their needs and adjust the solutions as required.
- Prepare reports and summaries for customers that underline the performance of our products and services, when required.
- Assist troubleshooting and technical support on devices that are out on rental. Work with the Service Department to determine, through instrument evaluation, if devices can be returned to the field.
Data Skills/Qualifications/Education:
- Post-Secondary diploma, degree or technician certification.
- Ability to communicate clearly and effectively in time sensitive situations with various international customers.
- Excellent time management and organization skills - ability to successfully multi-task up to 40 projects and shift priorities in a dynamic working environment.
- Comfortable with technology including GPS, GSM, web applications, ability to learn the Blackline product line quickly.
- Capacity to process and analyze data from various sources communicate to customers effectively.
- Maintain sense of calm in high-pressure situations.
- Previous project management experience is a plus.
- After hours work may be required.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
